Yes. We provide 24-hour emergency support throughout your Ethiopia journey.
Here’s what’s included:
BEFORE YOU ARRIVE
Pre-trip briefing ( included )
✓ 30–60 minute call 1 week before departure
✓ Review all permits & documentation
✓ Walkthrough of approved drone flight zones operational maps
✓ Border crossing procedures
step-by-step
✓ Checkpoint protocols & official names
✓ Current security situation & recommended routes
✓ Contact numbers for all relevant authorities
✓ Emergency procedures & what to do if problems occur
Materials you’ll receive
✓ Laminated copy of ECAA drone permit
✓ Laminated copy of INSA security clearance
✓ Laminated copy of TIP sponsorship letter
✓ Customs pre-notification letter
✓ Operational maps approved flight zones, restricted areas
✓ Border checkpoint contact info Moyale/Metema commanders
✓ Hospital contact information major medical centers
✓ Embassy contact information your country’s embassy in Addis
UPON ARRIVAL ( DAY 1 )
Arrival coordination
✓ We arrange meeting at Addis Ababa airport (if requested)
✓ Driver pickup coordination
✓ Permit handoff & documentation verification
✓ SIM card setup (local phone number)
✓ Currency exchange guidance
✓ Hotel check-in coordination
Operational briefing ( 2 hours )
✓ Drone flight zone review (map walkthrough)
✓ Altitude restrictions & flight windows
✓ Local checkpoint procedures
✓ Cultural sensitivity guidelines
✓ Equipment insurance verification
✓ Flight plan registration (if needed)
✓ Emergency procedures
Vehicle briefing ( if overlanding )
✓ Road safety updates 1 week before your travel
✓ Security corridor recommendations
✓ Fuel station locations
✓ Vehicle checkpoint protocol
✓ Mechanical breakdown support
contact details
✓ Toll information & bypass routes
DURING YOUR STAY (24/7 SUPPORT)
Emergency contact line
→ Available : 24 hours/day, 7 days/week
→ Response time: <1 hour usually within
15 minutes
→ Languages: English, Amharic, French (depending on availability)
→ Coverage: All Ethiopia, including remote areas
What we handle
Drone-related emergencies
✓ Equipment damaged or confiscated
✓ Flight restrictions or police intervention
✓ Insurance claims initiation
✓ Permit extension if needed beyond approval dates
✓ Operational clarification can I fly here? at this time?
Vehicle/border emergencies
✓ Vehicle breakdown coordination
✓ Mechanical support referral
✓ Border dispute or documentation issues
✓ Checkpoint confusion or official disagreement
✓ Road accident support & medical coordination
General emergency
✓ Medical emergency coordination
✓ Embassy contact & liaison
✓ Security incident response
✓ Lost/stolen passport support
✓ Insurance claim management
✓ Family notification (emergency)
Travel support
✓ Road condition updates (real-time)
✓ Security intelligence (current situation)
✓ Route recommendations (safest options)
✓ Local guide coordination (if needed)
✓ Restaurant/accommodation recommendations
✓ Cultural advice & sensitivity guidance
TYPES OF SUPPORT PROVIDED
1. Information & Guidance
✓ Answer questions about permits
✓ Explain local regulations
✓ Provide route recommendations
✓ Offer cultural sensitivity advice
✓ Give security updates
2. Coordination & Liaison
✓ Contact authorities on your behalf
✓ Explain situation to officials translation, clarification
✓ Mediate disputes with checkpoints
✓ Arrange official meetings
✓ Facilitate bureaucratic procedures
3. Emergency Response
✓ Activate emergency protocols
✓ Arrange emergency transportation
✓ Coordinate hospital care
✓ Notify relevant authorities
✓ Keep you safe & informed
4. Insurance & Claims
✓ Report incidents to insurance
✓ Initiate claims process
✓ Document damages (photos, reports)
✓ Communicate with insurance adjusters
✓ Expedite claim payouts
RESPONSE TIME EXAMPLES
Scenario 1 : Checkpoint confusion ( routine )
→ You call about confusing stop at road checkpoint
→ Response time: 15–30 minutes
→ Action: We explain to officer,
clarify situation
→ Resolution : You continue safely within 30 minutes
Scenario 2 : Equipment damage ( urgent )
→ You report drone damaged
during operation
→ Response time: <10 minutes
→ Action: We assess damage, initiate insurance claim, arrange repair if possible
→ Resolution: Insurance activated, claim filed same day
Scenario 3 : Medical emergency ( critical )
→ You’re injured at border
→ Response time: <5 minutes we drop everything
→ Action: Ambulance coordination, hospital contact, embassy notification
→ Resolution: You’re in hospital within 1–2 hours, fully supported
LIMITATIONS What we DON’T do
✗ We don’t pay fines or fees on your behalf (you pay directly)
✗ We don’t arrange tours or guide you (logistics only)
✗ We don’t cover equipment losses/damage (insurance responsibility)
✗ We don’t negotiate permits after arrival (must be pre-arranged)
✗ We don’t provide medical treatment (we coordinate with hospitals)
✗ We don’t cover costs of emergency evacuation (insurance covers)
✗ We don’t provide vehicle repairs you hire mechanic we coordinate
What we do
✓ Answer questions & provide guidance
✓ Arrange coordination & liaison
✓ Activate emergency protocols
✓ Keep you informed & safe
✓ Support your expedition success
COMMUNICATION METHODS:
How to reach us
Primary ( emergency )
→ Emergency phone line: +251911565727
→ WhatsApp: +251911565727
→ Available: Anytime, any situation
Secondary
→ Email: [email protected]
→ Response time : Instantly
What to include when you call
✓ Your name
✓ Current location (town/checkpoint/coordinates)
✓ Nature of emergency drone, vehicle, medical, etc.
✓ Severity routine question vs. life threatening
✓ People involved just you? group? officials?
✓ What happened (brief description)
✓ What you need (information? coordination? emergency response?)
COST STRUCTURE
24-hour support : INCLUDED in all packages
No additional charges for :
✓ Answering questions
✓ Providing guidance
✓ Information & updates
✓ Coordination & liaison
✓ Pre-trip briefing
✓ Permit explanation
Additional charges only for
✗ New services not in original package (added permits, additional coordination)
✗ Services outside our scope (tour guiding, vehicle repair, medical treatment)
✗ Costs passed to you directly (fines, bribes, repair parts)
EXAMPLE SUPPORT SCENARIOS
Scenario 1: “Can I fly my drone in Danakil Depression?”
→ Answer: “Yes, Danakil is approved. Fly only 6 AM–4 PM, max 120m altitude”
→ Cost: Free (included)
Scenario 2: “There’s a checkpoint demanding extra money for vehicle”
→ Action: We call checkpoint commander, explain situation, resolve issue
→ Cost: Free (included)
Scenario 3: “My drone got damaged in accident”
→ Action: We assess damage, initiate insurance claim, coordinate repair
→ Cost: Free (included); insurance covers damage
Scenario 4: “I need to exit Ethiopia early due to family emergency”
→ Action: We arrange emergency exit visa, coordinate evacuation, manage permits
→ Cost: Free (included)
BOTTOM LINE
24/7 support means
→ You’re never alone
→ Problems get resolved quickly
→ Official coordination is handled
→ Your expedition stays on track
→ Peace of mind throughout
This support is INCLUDED with all our packages.
No hidden fees. No surprise costs.
We’re here from the moment you book until you leave Ethiopia.
